1Fixed-scope projects
- Work is billed in milestones. Payments for milestones that have been started or delivered are non-refundable.
- If you cancel before work on a paid milestone begins, we refund that milestone amount in full.
- If you cancel mid-milestone, we bill for work completed to date and refund any balance.
2Monthly retainers (SEO, marketing, support)
Retainers can be cancelled with 30 days' written notice. Fees for the current billing month are non-refundable. Third-party costs such as ad spend, paid tools or content placements are not refundable once committed.
3Dedicated developers
Dedicated developer contracts can be ended with 15 days' written notice. If a developer is not the right fit within the first two weeks, we will replace them at no extra cost or end the contract and refund the unused portion of that month.
4How refunds are paid
Approved refunds are processed within 7–10 business days to the original payment method, net of any payment gateway charges.
5Requests
To cancel or request a refund, write to us with your project name and invoice number.
Email hello@indisolution.com or call +91 98006 00744.
Questions about this policy?
Our team can walk you through any section.